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Main
Date: 27 Dec 2007 17:00:21
From: ST
Subject: Chessmaster 10 & 11
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Hello, I received these programs as gifts. However, when I try to install them nothing happens. No install menu comes up. When I try to use Explorer to try to manually start those disks, it shows that they are blank. I have a new laptop with Vista. My wife has a laptop with Windows XP and both programs will install on her computer. Is there a workaround for this problem, or should I just have them returned? Thanks, St
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Date: 28 Dec 2007 13:09:53
From: Thomas T. Veldhouse
Subject: Re: Chessmaster 10 & 11
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ST <[email protected] > wrote: > Hello, > > I received these programs as gifts. However, when I try to install them > nothing happens. No install menu comes up. When I try to use Explorer to > try to manually start those disks, it shows that they are blank. I have > a new laptop with Vista. My wife has a laptop with Windows XP and both > programs will install on her computer. > > Is there a workaround for this problem, or should I just have them > returned? > You opened them which makes any opportunity to return for refund null and void. Further you have installed on your Wife's computer successfully. Last, does the software state on the packaging that it is designed to be used on Vista? I think not, so it is a crap shoot if you try (and Chessmaster has always been behind the eight ball in a crap shoot of its own trying to keep up with operating systems ... it took a LONG TIME for XP to even be supported). It looks like version 11 SHOULD support Vista: Supported OS: Windows Vista & Windows XP (only) Having said that, did you try navigating to the drive and simply running setup? It is very possible you set software to not prompt you to install when inserted in a drive, as that is the first question it asks you when you first try to install software. -- Thomas T. Veldhouse People tend to make rules for others and exceptions for themselves.
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Date: 30 Dec 2007 15:56:36
From: ST
Subject: Re: Chessmaster 10 & 11
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Thanks for the reply. Thomas T. Veldhouse wrote: > ST <[email protected]> wrote: >> Hello, >> >> I received these programs as gifts. However, when I try to install them >> nothing happens. No install menu comes up. When I try to use Explorer to >> try to manually start those disks, it shows that they are blank. I have >> a new laptop with Vista. My wife has a laptop with Windows XP and both >> programs will install on her computer. >> >> Is there a workaround for this problem, or should I just have them >> returned? >> > > You opened them which makes any opportunity to return for refund null and > void. Probably true. Further you have installed on your Wife's computer successfully. I didn't actually install either program on her computer. My computer is set to automatically run any CD that I put it; however, neither of these disks started their install programs. Also, when I tried to use Explorer or PowerDesk to view the disks' contents, both programs read them as blank CDs and asked if I wanted to format them?! I put the CM 11 disk in my wife's computer just to see if the disk could be read, and low and behold the 'Install' menu came up. I just closed it out after finding out that the disk was not the problem Last, > does the software state on the packaging that it is designed to be used on > Vista? I think not, so it is a crap shoot if you try (and Chessmaster has > always been behind the eight ball in a crap shoot of its own trying to keep up > with operating systems ... it took a LONG TIME for XP to even be supported). > > It looks like version 11 SHOULD support Vista: > > Supported OS: > Windows Vista & Windows XP (only) > > Having said that, did you try navigating to the drive and simply running > setup? It is very possible you set software to not prompt you to install when > inserted in a drive, as that is the first question it asks you when you first > try to install software. In fact I did just that, and I was able to install them both despite CM 10 not being approved for Vista. So, for now all is well. Thanks again, ST >
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